Effective Date: October 2025
Entity: 3116 Limited T/A Brass Knuckle Customs (“we”, “us”, “our”)
Website: www.brassknuckle.co.nz
1. Purpose
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or engage our services. We comply with the Privacy Act 2020 of New Zealand and are committed to respecting your privacy.
2. Information We Collect
We may collect the following types of information:
- Personal information such as your name, email address, phone number, physical address, and any other details you provide when contacting us or booking a job.
- Vehicle information for service, fabrication, or repair.
- Payment information for processing deposits or invoices securely.
- Website usage data including IP address, browser type, device information, and pages visited.
- Social media interactions if you message or comment on our social pages.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide quotations.
- Book, manage, and complete service or fabrication work.
- Process payments and maintain accurate accounts.
- Send service reminders, updates, or promotional offers (you may opt out at any time).
- Improve our website and customer experience.
- Meet legal or insurance obligations.
4. Data Storage and Security
We store information electronically using reputable, secure platforms. Access is restricted to authorised staff and contractors who require it for legitimate business purposes. We use reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure.
5. Disclosure of Information
We will not sell, rent, or trade your information. We may share information only where necessary:
- With service providers or subcontractors assisting in work completion.
- With insurers or legal representatives when required for claims or compliance.
- When required by law, regulation, or court order
6. Cookies and Analytics
Our website may use cookies to improve functionality and user experience. Cookies are small data files stored on your device that help analyse web traffic and remember preferences. You can disable cookies in your browser settings, but some features may not function correctly. Analytics data (such as site traffic, page views, and referral sources) is aggregated and does not personally identify users.
7. Email and Marketing
By providing your contact details, you consent to receiving service updates and promotional communications. You can unsubscribe at any time using the link provided in emails or by contacting us directly at info@brassknuckle.co.nz. We comply with the Unsolicited Electronic Messages Act 2007.
8. Access and Correction
Under the Privacy Act 2020, you have the right to: - Access any personal information we hold about you; and - Request correction of that information if it is inaccurate, incomplete, or outdated. Requests can be made by emailing custom@brassknuckle.co.nz and will be responded to within a reasonable timeframe.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal or insurance obligations. Information may be securely destroyed or anonymised when no longer required.
10. Links to Other Websites
Our website or social media pages may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” shown above. Continued use of our website or services after changes means you accept the updated policy.
12. Contact Us
For questions, complaints, or privacy-related requests, please contact: Brass Knuckle Customs 3116 Limited T/A Brass Knuckle Customs, 67C Totara Street, Mount Maunganui 3116, New Zealand Email: custom@brassknuckle.co.nz. Website: www.brassknuckle.co.nz